Kim Taylor was previously with BPAY Group and was Head of Scheme Management & Operations. Kim has been employed in banking and financial services for over thirty years and with BPAY Group for about eighteen years. Her work experience in the payments industry spans various responsibilities, including customer relationship management, operational leadership, scheme ecosystem management, governance, and risk analysis. Kim has led various high-performing teams, all of which have produced exceptional customer service and significant cost reductions due to their dedication to continual process improvement and reengineering. Kim is an active leader who strongly emphasizes developing her teams to achieve a result that is to the end customer’s advantage. She is certain that everyone around the table should be actively encouraged to have a voice, regardless of the venue.
