Monica is a leading expert in payment fraud risk management with over a decade of experience educating companies and financial institutions on the covert risks of payment fraud. She founded Chargebacks911, Europe’s first chargeback remediation specialist, to address the £100 billion chargeback fraud issue and expose unfair corporate practices. Under her guidance, Chargebacks911 produced the first chargebacks knowledge library for merchants and an eight-step representation procedure, now regarded as the industry standard for merchants in the digital products sector.
Monica recently launched the brand Fi911 to offer financial institutions a suite of technology solutions for chargeback and merchant lifecycle management with the knowledgeable team at Chargebacks911. Together, the two companies advance their goal of creating a payments sector that is more seamless and built to both meet current needs and scale up in the future. Through her work, Monica has enabled retailers to recognize and prevent friendly fraud, a previously difficult-to-detect fraud costing merchants billions of dollars annually.